FNS Ice Tong

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Refund, Return & Exchange Policy

You may request a return within 14 days of receiving your order, provided the item is unused, unworn, unwashed, undamaged, and returned in its original packaging with all tags, accessories, and proof of purchase.

Items such as opened cosmetics, skincare, fragrances, hygiene products, underwear, swimwear, earrings, custom-made items, gift cards, final sale items, and perishable goods cannot be returned unless defective or sent by mistake.

If your item arrives damaged, defective, missing, or incorrect, please contact us within 48 hours of delivery with your order number, issue details, and clear photos.

Approved refunds are issued to the original payment method and may take 5–14 business days depending on your bank or payment provider. Shipping fees are non-refundable unless the return is due to our error.

To start a return, contact us at luxurylifekw@gmail.com or call +965 66012929.